Return & Refund Policy:
Delivery Areas
We deliver to Portugal and selected European Union (EU) countries.
Returns
Returns are accepted only if the product arrives damaged or defective.
To be eligible for a return:
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The item must be unused and in its original packaging
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You must contact us within 14 days of receiving your order
Damaged or Defective Items
If your order arrives damaged or defective:
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Contact us within 48 hours of delivery
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Provide:
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Your order number
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Clear photos of the damaged item
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Photos of the original packaging
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This information is required to process your request quickly.
Refunds
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A full refund is provided for damaged or defective items
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Refunds are processed within 5–10 business days
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Refunds are issued to the original payment method
Return Shipping
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For damaged or defective items, return shipping costs are covered by us
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Please do not return any item without contacting us first and receiving instructions
Non-Returnable Items
The following items are not eligible for return or refund:
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Items damaged due to misuse or normal wear
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Items returned without prior contact
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Items returned after 14 days
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Items damaged after delivery due to customer handling
Important Notes
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Delivery times and return processing times may vary depending on the destination country
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We are not responsible for delays caused by customs, carriers, or incorrect delivery information
Contact
If you have any questions about returns or refunds, please contact us through our website contact page.